FAQ's

Returns policy

You may return most products to us within 30 days of purchase in a re-saleable condition. After 30 days, we won’t be able to accept the items and no refund will be given.

DVDs can only be returned if they are unopened, in their original packaging.

Products that come in sets must be returned as an entire bundle. If you return only part of the set, we won’t be able to refund you at all.

If you wish to return anything, please email internationalpublishing@alpha.org with your order number and full name.

 

Where do I find promotional material? I don't want to customise it.

You can buy all your promotional material from alphaprintshop.org, even the material that you don’t want to customise. The Alpha Shop and hotline no longer supply this material, so please visit alphaprintshop.org for all of your invites, posters, postcards, wallet cards and banners with the new branding. You can also download them for free by signing up to Alpha Builder in Run.

 

If I buy my resources (e.g. DVD, Team Guide) in bulk now, will they be out of date in six months?

It is possible, as we are working on updating all Alpha resources. We recommend ordering just enough for what you need in the short term, then ordering more when the new design is ready. Please contact us at InternationalPublishing@htb.org.

 

How long can I expect to wait for delivery?

We offer a five working day turn around for all deliveries. If you need to expedite your delivery, please do place your order via the Alpha Publications Hotline on 0845 758 1278.

 

I live outside the UK and I want to order English resources. How do I do that?

Alpha Shop does not allow orders to be placed for delivery locations outside of the UK. Please call +44 1235 465573 to place an order to an overseas destination.

 

How much postage can I expect to pay for my order?

Our postage costs are as follows:

• Orders up to £9.99: £1.99

• Orders up to £30: £2.99

• Orders over £30: £3.99

 

Do you offer Alpha resources in different languages?

Yes, although we won’t be able to send these from our UK distribution centre. Please email InternationalPublishing@htb.org with the quantity of publications you want in each language. We will then connect you with the National Alpha Office that distributes that language resource and they will advise how you can order your materials.

 

Do you have Alpha resources for the blind and visually impaired?

Torch Trust have produced a number of Alpha resources in Braille and giant print. For more information and to order resources, please contact Torch Trust: Tel: 01858 438 260 Fax: 01858 438 275 Email: info@torchtrust.org Website: torchtrust.org

 

Can I use my alphashop.org username and password for alphaprintshop.org?

No, you will need to create separate accounts for alpha.org, alphashop.org and alphaprintshop.org.