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Frequently Asked Questions

I can't log in, what do I do?

With the new combined site, even if you had logins for Alpha Shop or Alpha Print Shop, you'll need to create a new account. If you're still having issues, click here to message our team.

What if I want to return my order?

You can return most products within 30 days of purchase in a re-saleable condition. After 30 days, we won't be able to accept the items and no refund will be given. If you wish to return anything, please click here to message our team.

DVDs:

These can only be returned if they are unopened, in their original plastic packaging within 30 days of purchase.

For personalised items:

For any personalised promotional items, we unfortunately cannot give a refund. If you have any issues with your printed materials please contact us here.

How do I order personalised posters, invites or postcards?

Head over to the item you would like and then select 'personalised item'. After you have personalised, please manually enter the amount of that product you would like to order. Do not select from 'stock items' - these are items that are in stock and thus not created on demand with your chosen details.

Are trade discounts available?

We do offer trade discounts to select vendors - to enquire further, please contact support@shop.alpha.org where we can assist you further.

How much is delivery?

Delivery is always £3.99 (UK only).

Can you ship abroad?

Our standard cost of postage (£3.99) currently only covers deliveries to the UK. However, if you'd like to ship abroad, please contact us here to raise a support ticket and give your address along with the items you require, so our team can quote a shipping cost for you.

How long does shipping take?

All orders are dispatched in a maximum of 7 working days, although we always aim to give the quickest turnaround time possible - so this can be shorter.

Do you offer Alpha resources in different languages?

We don't offer translated products from this site but if you email support@shop.alpha.org with the quantity of publications you want in what language and we will see if we have it available.

What do I need to run an Alpha?

To run Alpha, you need to create an account on Alpha Builder. Here, you can choose who your Alpha is for and what language you'd like to run it in to be given personalised recommendations of which products you need. and what Alpha series would best suit you. You can then download the relevant videos that you need for free or buy the DVD from Alpha Shop. Any promotional materials to advertise Alpha, or guides you need for guests, can be found here.

Most importantly, you need to make sure you and your team are trained to run a brilliant Alpha. We've got loads of great new materials to help you with this, take a look here.

How do I get trained to run Alpha?

There are a range of resources and training videos designed to help you run the best Alpha possible. This will ensure that all your hosts and helpers feel confident when running a small group. You can find all of the training videos when you register on Alpha Builder.

Should I run Alpha Youth Series, Alpha Film Series or Alpha with Nicky Gumbel?

AYS, presented by Ben Woodman and Jason Ballard, is a brand new interactive series exploring life, faith and meaning, for young people (aged 13-18) with no Christian or church background. AFS, presented by Nicky Gumbel, Gemma Hunt and Toby Flint, offers a new way to engage with the basics of the Christian faith, featuring interviews and stories from around the world. AwNG features Alpha pioneer Nicky Gumbel presenting each topic with humorous anecdotes, personal experiences and Biblical relevancy. The talks were filmed at Holy Trinity Brompton, where Alpha first began.

Do you have Alpha resources for the blind and visually impaired?

Torch Trust have produced a number of Alpha resources in Braille and large print. For more information and to order resources, please contact Torch Trust:

Tel: 01858 438 260
Fax: 01858 438 275
Email: info@torchtrust.org
Website: torchtrust.org

Can I buy Alpha products in my own country?

Here are a list of other global sites which sell some of our materials:

Australia: Australian Shop
Austria: Austrian Shop
Canada: Canadian Shop
France: French Shop
Germany: German Shop
Hungary: Hungarian Shop
Ireland: Irish Shop
Latvia: Latvia Shop
Lebanon: Lebanese Shop
Netherlands: Dutch Shop
Norway: Norway Shop
Poland: Polish Shop
Portugal: Portuguese Shop
Russia: Russian Shop
South Africa: South African Shop
Spain: Spanish Shop
Sweden: Swedish Shop
Switzerland (French): Swiss French Shop
Switzerland (German): Swiss German Shop
UK (Farsi): UK Farsi Shop
USA: USA Shop

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