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Contact us

Contact us

Please use the support ticket system to contact us directly; it is the most effective way to get queries about orders or potential orders answered. Login or create an account with just your name and email address.

If you wish to return an order, more details can be found here.

If you wish to speak to someone about the Alpha course – not the online shop or our publications – please call 02070 520200 or email

Having trouble logging in?

Your Alpha Shop account login/registration is separate from any other My Alpha login you may have. If you try to use your My Alpha login details, they will not work.

If you’ve forgotten your Alpha Shop password, please visit

To create a new Alpha Shop account, please visit

Resources for the blind and visually impaired

Torch Trust have produced several Alpha resources in Braille and large print. For more information and to order resources, please contact Torch Trust on 01858 438260 or or visit their website at

Feedback or complaints

The online Alpha Shop is operated and managed and run by Wisque Ltd on behalf of Alpha International. All support tickets and order fulfilment is managed by Wisque, as well as your personal data and account logins being held by them, so if you have any feedback about the service you’ve received or your specific order please log in to your account and submit a support ticket.

Within Alpha International, the online shop is supported by the Alpha UK team. If you have any feedback or comments about the shop, products, or service please contact Alpha UK Publishing on

Wisque Ltd, 2 Sovereign Way, Tonbridge, Kent, TN9 1RH, UK
Company number 09257232, registered in England and Wales
Operated on behalf of Alpha International, VAT number GB788089660