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Contact us

Customer support

Please use the support ticket system to contact us directly; it is the most effective way to get queries about your order or potential orders answered as we can see your orders and contact details alongside the query you raise.

To raise a support ticket, please ensure you are using a desktop browser and login to your account and click on the Support link.

If you don't have an account, please create an account with your name and email address, then log your support query as above.

Alternatively, you can email us directly at shop@alpha.org.

When will my order be delivered?

All orders are delivered within 7 working days: orders are dispatched within 2 working days and delivered within 5 days thereafter (normally sooner).

Can I return all or part of my order?

If you wish to return an order, more details can be found here.

Having trouble logging in?

Your Alpha Shop account login/registration is separate from any other My Alpha login you may have. If you try to use your My Alpha login details, they will not work.

If you’ve forgotten your Alpha Shop password, please visit https://shop.alpha.org/forgot

To create a new Alpha Shop account, please visit https://shop.alpha.org/signup

Resources in different languages

Many of our publications are available in different languages and we are working to make these available through the Alpha Shop in the coming months. Further information about how to purchase them today can be found here.

Resources for the blind and visually impaired

Torch Trust have produced several Alpha resources in Braille and large print. For more information and to order resources, please contact Torch Trust on 01858 438260 or info@torchtrust.org or visit their website at www.torchtrust.org

Speak to someone about Alpha

If you wish to speak to someone about the Alpha course – not the online shop or our publications – please call 02070 520200 or email uk@alpha.org.

Feedback or complaints

The online Alpha Shop is operated and managed and run by Wisque Ltd on behalf of Alpha International. All support tickets and order fulfilment is managed by Wisque, as well as your personal data and account logins being held by them, so if you have any feedback about the service you’ve received or your specific order please log in to your account and submit a support ticket, or email shop@alpha.org.

Within Alpha International, the online shop is supported by the Alpha UK team. If you have any feedback or comments about the shop, products, or service please contact Alpha UK Publishing on ukpublishing@alpha.org.

Wisque Ltd, 2 Sovereign Way, Tonbridge, Kent, TN9 1RH, UK
Company number 09257232, registered in England and Wales
Operated on behalf of Alpha International, VAT number GB788089660