Postage, delivery and returns
Royal Mail industrial action
The latest information about any forthcoming industrial action impacting Royal Mail's service can be found at https://www.royalmail.com/latest-news and https://www.royalmail.com/serviceupdates
Postage and delivery
All orders are dispatched within 2 working days
We charge a flat rate of £3.99 for orders in the UK. You can purchase as much or as little as you wish, and this will be the charge. All orders are delivered within 7 working days: orders are dispatched within 2 working days and delivered within 5 days thereafter (normally sooner).
If you wish to order with postage to another country outside of the UK, here are three potential options you could go with:
1. Get a quote from us
Create an account and raise a support ticket giving your address along with the items you require, so our team can give you a quote for the shipping cost. Please be aware it may take us a couple of days to get the quote to you.
All international orders are dispatched within 2 working days and normally delivered within 7 working days thereafter. We are, however, still seeing further delays due to the ongoing restrictions caused by the global pandemic.
2. Purchase from CLC
Alternatively, many of our books, booklets and DVDs are available through Kingsway CLC Trust (KCLCT/CLC) who can ship products internationally. You can contact them directly on [email protected].
3. Purchase from your own country’s Alpha Shop
A number of countries also have their own Alpha Shop which ship domestically and products in their own language – find out more here.
You can return most products (excluding personalised items) within 30 days of purchase if they are in a re-saleable condition. After 30 days, we won't be able to accept the items and no refund can be given.
To return an item or order, please raise a support ticket by emailing [email protected] to let us know what items you wish to return. We would be happy to discuss any solutions to resolve your issue.
Items should be posted to: Alpha Shop, 2 Sovereign Way, Tonbridge, Kent, TN9 1RH, UK. You must include your original order number, name and contact details within the package so a refund can be given.
If returning products because they are damaged or faulty, we will usually supply you with a postage-paid ‘label’ so that you do not incur any postage costs. If you are returning products as they are no longer wanted or were ordered by mistake, the postage cost is your responsibility and we won’t be able to refund it. We recommend that you use a recorded delivery service as we cannot be responsible for non-delivery of returned items.
Please note that DVDs can only be returned if they are unopened and in any original plastic packaging.
If you have any issues with your printed materials, please raise a support ticket by emailing [email protected] to let us know the issue. Please note that refunds cannot be given for errors made when you typed in the text for your personalised products.
Cancelling an order
To ask any questions about cancelling an order please raise a support ticket by emailing [email protected] and include your order number.
You may be able to cancel your order up until the point of dispatch (or printing if personalised items). You can log in to your account to view the status of your ordere. Once cancelled, you will receive a cancellation confirmation email within a few minutes.
If your order has already been printed and/or dispatched, you will not be able to cancel the order but you may be able to return any non-personalised items. View the information above for more details about returns.
When ordering large quantities
We offer bulk discounts for specific publications depending on the quantity ordered, such as for:
Pricing information is available on the product pages. If you wish to buy in very large quantities, please contact Alpha UK Publishing on [email protected].
To Christian bookshops and the trade
Many of our books, booklets and DVDs are available for resale at discounted prices through Kingsway CLC Trust. You can contact them directly on [email protected].