Postage, delivery and returns

 

National strike action dates formally notified by the CWU

The CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take national strike action on the follow dates:

  • Wednesday 30 November
  • Thursday 1 December
  • Friday 9 December
  • Sunday 11 December


Royal Mail has well-developed contingency plans, but we cannot fully replace the daily efforts of our frontline workforce. We’ll be doing what we can to keep services running, but we are sorry this planned strike action is likely to cause you some disruption.
 
Useful links: 

• You can find the latest industrial action information at https://www.royalmail.com/latest-news 
• You can sign up for proactive service updates at https://www.royalmail.com/serviceupdates

 
__________________________________________________________________________________________
 
 

Postage and delivery

All orders are dispatched within 2 working days

We charge a flat rate of £3.99 for orders in the UK. You can purchase as much or as little as you wish, and this will be the charge. All orders are delivered within 7 working days: orders are dispatched within 2 working days and delivered within 5 days thereafter (normally sooner).

 

International

If you wish to order with postage to another country outside of the UK, here are three potential options you could go with:

1. Get a quote from us

Create an account and raise a support ticket giving your address along with the items you require, so our team can give you a quote for the shipping cost. Please be aware it may take us a couple of days to get the quote to you.

All international orders are dispatched within 2 working days and normally delivered within 7 working days thereafter. We are, however, still seeing further delays due to the ongoing restrictions caused by the global pandemic.

2. Purchase from CLC

Alternatively, many of our books, booklets and DVDs are available through Kingsway CLC Trust (KCLCT/CLC) who can ship products internationally. You can contact them directly on [email protected].

3. Purchase from your own country’s Alpha Shop

A number of countries also have their own Alpha Shop which ship domestically and products in their own language – find out more here.

 

Returns

You can return most products (excluding personalised items) within 30 days of purchase if they are in a re-saleable condition. After 30 days, we won't be able to accept the items and no refund can be given.

To return an item or order, please   support ticket to let us know what items you wish to return. We would be happy to discuss any solutions to resolve your issue.

Items should be posted to: Alpha Shop, 2 Sovereign Way, Tonbridge, Kent, TN9 1RH, UK. You must include your original order number, name and contact details within the package so a refund can be given.

Please note that DVDs can only be returned if they are unopened and in their original plastic packaging.

If you have any issues with your printed materials, please  a support ticket to let us know the issue. Please note that refunds cannot be given for errors made when you typed in the text for your personalised products.

 

Discounts

When ordering large quantities

We offer bulk discounts for specific publications depending on the quantity ordered, such as for:

Pricing information is available on the product pages. If you wish to buy in very large quantities, please contact Alpha UK Publishing on [email protected].

To Christian bookshops and the trade

Many of our books, booklets and DVDs are available for resale at discounted prices through Kingsway CLC Trust (KCLCT/CLC). You can contact them directly on [email protected].