Postage, delivery and returns
Postage, packaging and delivery
UK – £3.99 flat rate; dispatched within 2 working days
We charge a flat rate of £3.99 for orders in the UK. You can purchase as much or as little as you wish, and this will be the charge. All orders are delivered within 7 working days: orders are dispatched within 2 working days and delivered within 5 days thereafter (normally sooner).
International – three options
If you wish to order with postage to another country outside of the UK, here are three potential options you could go with:
1. Get a quote from us
Create an account and raise a support ticket giving your address along with the items you require, so our team can give you a quote for the shipping cost. Please be aware it may take us a couple of days to get the quote to you.
All international orders are dispatched within 2 working days and normally delivered within 7 working days thereafter. We are, however, still seeing further delays due to the ongoing restrictions caused by the global pandemic.
2. Purchase from CLC
Alternatively, many of our books, booklets and DVDs are available through Kingsway CLC Trust (KCLCT/CLC) who can ship products internationally. You can contact them directly on email@example.com.
3. Purchase from your own country’s Alpha Shop
A number of countries also have their own Alpha Shop which ship domestically and products in their own language – find out more here.
You can return most products (excluding personalised items) within 30 days of purchase if they are in a re-saleable condition. After 30 days, we won't be able to accept the items and no refund can be given.
To return an item or order, please log in to your account and submit a support ticket to let us know what items you wish to return. We would be happy to discuss any solutions to resolve your issue.
Items should be posted to: Alpha Shop, 2 Sovereign Way, Tonbridge, Kent, TN9 1RH, UK. You must include your original order number, name and contact details within the package so a refund can be given.
Please note that DVDs can only be returned if they are unopened and in their original plastic packaging.
If you have any issues with your printed materials, please log in to your account and submit a support ticket to let us know the issue. Please note that refunds cannot be given for errors made when you typed in the text for your personalised products.
When ordering large quantities
We are currently working on offering bulk discounts for specific publications depending on the quantity ordered, e.g. when ordering 25+ or 50+ the price per item would reduce. As soon as this is available it will be visible on the product pages.
To Christian bookshops and the trade
Many of our books, booklets and DVDs are available for resale at discounted prices through Kingsway CLC Trust (KCLCT/CLC). You can contact them directly on firstname.lastname@example.org.
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Wisque Ltd, 2 Sovereign Way, Tonbridge, Kent, TN9 1RH, UK
Company number 09257232, registered in England and Wales
Operated on behalf of Alpha International, VAT number GB788089660